Privacy Policy for ERA Grizzard and The Rooted Agent

Effective Date: September 16, 2024

At ERA Grizzard and The Rooted Agent, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data in compliance with the Telephone Consumer Protection Act (TCPA).

1. Information We Collect

We may collect the following personal information from you:

- Name

- Email address

- Phone number

- Mailing address

We do not collect sensitive data, such as financial information or geolocation.

2. How We Collect Information

We collect personal information directly from you when you engage with our services, such as when you provide contact details for real estate inquiries. We do not use cookies or third-party services to collect or store your information.

3. Purpose of Data Collection

Your personal information is collected to provide you with personalized marketing updates and customer service related to your real estate needs. We may use this data to:

- Send marketing communications via SMS or email

- Respond to your inquiries

- Assist in your real estate transactions

4. Automated Communications

We may send automated text messages or emails using an automated dialing system. By providing your contact details, you consent to receive these communications. Message and data rates may apply. You can opt out of these communications at any time (see Section 5).

5. Opt-Out Methods

You have the right to opt out of receiving communications from us at any time by:

- Replying “STOP” to text messages

- Unsubscribing from email communications using the provided link

- Contacting us via text, email, or phone to request removal from our list

6. Data Sharing

We do not share or sell your personal information to third parties for marketing or other purposes.

7. Data Security

Your personal information is stored securely in customer management software, which only the owner, Rebecca Readus, has access to. We take reasonable steps to ensure your data is protected from unauthorized access.

8. Data Retention

We retain your personal information indefinitely unless you request its deletion. Upon request, we will permanently and irrevocably delete your data.

9. Access, Updates, and Deletion of Information

You have the right to access, update, or request deletion of your personal information at any time. To do so, please contact us via text, phone call, or email at rreadus@eragrizzard.com.

10. Policy Updates

We may update this Privacy Policy from time to time. If there are significant changes, we will notify you via email and post the updated policy on our website.

11. Compliance with TCPA

We comply with the Telephone Consumer Protection Act (TCPA) to ensure your rights are protected in relation to the collection and use of your personal information.

For any questions regarding this Privacy Policy, please contact us at:

**ERA Grizzard and The Rooted Agent**

1710 E Hwy 50, Clermont, FL 34711

Office: (352) 394-5900 | Direct: 407-554-9636

Email: rreadus@eragrizzard.com